FAQ — Shipping, Returns & Orders | Minimalist Home Decor

Frequently Asked Questions

Last Updated: May 30, 2026
Operator: Antoniette Space LLC
Site: https://antoniettespace.com
Support: support@antoniettespace.com

Index

Pre-purchase

  • Minimalist philosophy
  • Catalog & availability
  • Materials, quality & sustainability
  • Product care & use

Purchase

  • Ordering process
  • Payments & security
  • Pricing, taxes & promotions

Post-purchase

  • Shipping & delivery times
  • Order tracking & management
  • Refunds & replacements
  • Tech support & help
  • Account & privacy
  • Contact

1. Minimalist philosophy

1.1 What does "minimalist" mean in your products?
Essential design: fewer elements, more function, durable materials, and a neutral palette. We aim for utility and visual calm.

1.2 Who is this store for?
For people who value quality, practicality, and a clean aesthetic (home, accessories, and simple, functional tech).

1.3 How do you maintain aesthetic consistency?
Careful curation: clean lines, neutral colors, no unnecessary adornments, and truthful product photography.

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2. Catalog & availability

2.1 What kind of products do you offer?
Home & organization, personal accessories, and essential gadgets.

2.2 How do I know if an item is available?
You will see the status on the product page ("In stock," "Low stock," "Sold out").

2.3 Do you restock items?
Yes, for essential products. Limited editions may not return.

2.4 Do you offer pre-orders?
Occasionally. The estimated date appears on the product page and in your confirmation email.

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3. Materials, quality & sustainability

3.1 What materials do you usually use?
We prioritize durable, functional, and visually clean materials such as metal, wood, textiles, and selected synthetic components depending on the product category.

3.2 How do you approach quality?
We focus on practical utility, consistent finishes, and products that support everyday use with a minimalist aesthetic.

3.3 Do you consider sustainability?
When possible, we prioritize durable materials, thoughtful product selection, and designs intended to reduce unnecessary excess.

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4. Product care & use

4.1 How do I clean steel or wood?
Steel: soft cloth and mild soap. Wood: dry or slightly damp cloth; avoid solvents.

4.2 Do items include a care guide?
Yes, on the product page and/or in the box.

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5. Ordering process

5.1 How do I place an order?
Add to cart → Checkout → Enter shipping and payment details → Confirm.

5.2 Can I modify or cancel my order?
Yes, if it has not shipped yet. Contact us immediately with your order number.

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6. Payments & security

6.1 What payment methods do you accept?
Major cards and compatible digital wallets (e.g., Shop Pay, Apple Pay, and Google Pay, where available).

6.2 Is it safe to pay here if the store is new?
Yes. Site-wide SSL encryption and PCI DSS-compliant payment processors. We do not store your card details.

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7. Pricing, taxes & promotions

7.1 Are taxes included?
They are calculated at checkout based on your shipping address.

7.2 Do you offer welcome discounts or loyalty offers?
Launch promotions may apply. If available, you will see a coupon field at checkout.

7.3 How do I use a discount code?
Enter it in "Discount code" before payment. If it does not work, check the validity period and conditions.

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8. Shipping & delivery times

8.1 Which countries do you ship to?
We ship within the U.S. and to selected international destinations. Options appear at checkout.

8.2 How long does delivery take?
U.S.: 7–15 business days. International: delivery times vary depending on destination and customs processing.

8.3 Do you ship to P.O. Boxes or remote areas?
It depends on the carrier. If delivery is not available, you may need to provide an alternative address.

8.4 Are international duties and taxes included?
No. Customs duties, taxes, or VAT at destination are the customer's responsibility.

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9. Order tracking & management

9.1 How do I track my order?
You will receive a "Shipped" email with a tracking number and carrier link.

9.2 I did not receive the tracking email. What should I do?
Check spam and "Promotions." If it is not there, contact us with your order number.

9.3 My tracking has not updated.
Pauses of 24–72 hours are normal. If more than 5 business days pass without movement, let us know.

9.4 Tracking shows "delivered" but I do not have the package.
Check the address, mailbox/concierge, and neighbors. If you still cannot locate it, contact us within 7 days of the marked delivery date so we can open a carrier claim.

9.5 I need to change the delivery address.
If the order has not shipped, we will update it. Once shipped, address changes may not be possible.

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10. Refunds & replacements

10.1 When can I request a refund or replacement?
You may request a refund or replacement within 7 days of delivery in the following cases only:

  • Damaged product: The item arrived damaged during transit.
  • Incorrect product: You received a different item than what you ordered.
  • Order fulfillment error: There was an error on our part.

We do not offer refunds for change of mind or dissatisfaction with a product that matches its description and arrives in good condition.

10.2 Do I need to return the product?
No. We do not require physical return of the product. Your claim will be reviewed based on photographic evidence.

10.3 How do I request a refund or replacement?
Email us at support@antoniettespace.com with the following information:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the problem (damage, defect, or incorrect item)
  • Photo of the shipping label and packaging (for transit damage claims)

10.4 When will I receive my refund?
Approved refunds are typically processed within 5–7 business days. Your bank or payment provider may take an additional 3–10 business days to post the refund to your account.

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11. Tech support & help

11.1 The site will not let me pay.
Try refreshing, clearing cache and cookies, using another browser, or using incognito mode. If it persists, send us a screenshot and the time of the attempt.

11.2 My coupon does not work.
Check the validity period, minimum purchase, excluded categories, and the exact code format.

11.3 I received a damaged or incorrect item.
Contact us within 7 days of delivery with photos of the packaging, shipping label, and item. We will process a replacement or refund promptly.

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12. Account & privacy

12.1 Do I need an account to buy?
No. Guest checkout is available. An account allows you to view your order history, save addresses, and speed up future orders.

12.2 How do you protect my data?
HTTPS/SSL, data minimization, and certified payment processors. See our Privacy Policy for more details.

12.3 Can I delete my account or data?
Yes. Email us from your registered address and we will process your request in accordance with applicable laws.

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13. Contact

13.1 How can I contact you?
Email: support@antoniettespace.com

13.2 What if these FAQs did not solve my issue?
Contact us with your order number and a brief description. We will follow up until we find a solution.

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Quick notes

  • Estimated times: U.S.: 7–15 business days. International: times vary depending on destination and customs processing.
  • Refunds: Available within 7 days of delivery for damaged, incorrect, or fulfillment errors only. No physical return required.
  • Secure payments: Encrypted checkout and payments processed by a PCI DSS-certified provider. We do not store card data.